Privacy Policy

This Privacy Policy explains how Hortiatelier collects, uses, and protects personal data collected through the website https://hortiatelier.com (the “Website”), in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users located in the European Union.

1. Data controller

The data controller is:

Hortiatelier
Email: contact@hortiatelier.com
Country: Morocco
City: Taroudant

2. Personal data collected

Hortiatelier may collect the following personal data:

• First and last name

• Email address

• Phone number

• Billing and delivery address

• Payment-related information (processed securely by third-party payment providers)

• Order history

• Technical data such as IP address, browser type, and device information

3. How data is collected

Personal data is collected when:

• A customer places an order on the Website

• A user fills out a contact form

• A user subscribes to newsletters or communications

• A user browses the Website (via cookies and similar technologies)

4. Purpose of data processing

Personal data is processed for the following purposes:

• Order processing and delivery

• Customer account management

• Customer support and communication

• Payment processing

• Website security and fraud prevention

• Improvement of the Website and user experience

• Marketing communications, subject to user consent

5. Legal basis for processing (GDPR)

For users located in the European Union, data processing is based on:

• Performance of a contract (order processing)

• Legal obligations

• Legitimate interest (security, service improvement)

• User consent (marketing communications, cookies)

6. Data recipients

Personal data may be shared only with:

• Payment service providers

• Delivery and logistics partners

• Technical service providers (hosting, maintenance)

These partners process data solely for the purposes described and in compliance with data protection regulations.

7. International data transfers

As Hortiatelier is based in Morocco, personal data of EU customers may be transferred outside the European Union.

Appropriate safeguards are implemented to ensure an adequate level of data protection in accordance with GDPR requirements.

8. Data retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations.

9. User rights

In accordance with GDPR, users have the following rights:

• Right of access to their personal data

• Right to rectification of inaccurate data

• Right to erasure (right to be forgotten)

• Right to restriction of processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

Requests may be sent to: contact@hortiatelier.com

Users located in the EU also have the right to lodge a complaint with their local data protection authority.

10. Cookies

The Website uses cookies to ensure proper functioning, measure audience statistics, and improve user experience.

Users may configure their browser settings to accept or refuse cookies at any time.

A cookie consent banner is displayed to EU users in accordance with GDPR and ePrivacy regulations.

11. Data security

Hortiatelier implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.

12. Changes to this policy

Hortiatelier reserves the right to modify this Privacy Policy at any time. Any changes will be published on the Website.

13. Contact

For any questions regarding this Privacy Policy or personal data protection, please contact:
contact@hortiatelier.com